Privacy Policy

This privacy policy only covers the website www.bristolandwest4brokers.co.uk.

Bristol & West plc is part of the Bank of Ireland Group. The aim of this website is to provide the professional mortgage intermediary market, clear and specific information regarding our products and services, in order for you to manage your client needs. In doing so, we regard protecting your privacy as an intermediary/industry professional as being very important. We have put in place measures to ensure that any information or data that we obtain from you as a professional in connection with the www.bristolandwest4brokers.co.uk website, is processed only in accordance with accepted principles of good information handling and management.

How do we use your data?

For example, you may wish to use this web site in order to request a Key Facts Document for your client or you may wish to request that we send you mortgage literature contained within one of our Fulfilment Packs, via our online Virtual Office tool.

If you want to use our Virtual Office tool, you will need to register with us by submitting personal information to us via our web site. The Virtual Office tool also allows you access to our AIP facility. In any instance, where you provide us with your information we will only use that information to support your specific request.

Will we use your data to send you marketing information?

We will not send you additional and specific marketing information unless you have previously given us your consent to do so. If you have already transacted business with us in the past, then you may as a result of this, have already registered your consent to receive marketing material from us about our products or services. However, if you prefer to opt out of receiving such direct marketing activity, you can contact us and let us know. We will then remove your personal data from our marketing databases. However you should remember that by opting out, we would not be able to contact you about product or services that may benefit you and your clients. If you wish to opt out of receiving marketing information from us you should write to the address below:

Bristol & West Mortgages
PO Box 27
One Temple Quay
Bristol
BS99 7AX

Will I be transferred to 3rd party websites when using this website?

This site will not use links to transfer you to external 3rd party websites.

Do we store your personal data and can you access it?

Any personal data, which you have provided, will be stored securely and in confidence by us. You have a right to request copies of personal data that we hold about you and to which you are legally entitled, at any time. If you wish to do so you should write to our Data Protection Officer whose details are set out below. If anything in the data is inaccurate or out-of-date, let us know and we will amend our records.

The Data Protection Officer, Bristol & West plc, One Temple Back East, Temple Quay, Bristol, BS1 6DX.

What are Cookies?

A Cookie is a small piece of information that a web site stores through your web browser on your PC that it can later retrieve when you log back on to that web site. This means that the site may remember your preferences, how you used the web site, possibly your identity and even your name. This web site does use Cookies in order to support the functionality of this site.

Can I disable the use of cookies?

You can disable the use of cookies, through your Internet browser - the Internet software package you use – however, by disabling cookies this will limit your ability to interact and use this web site. Additionally, other external web sites you visit may require cookies to be enabled in order to allow you to fully interact.

The way you disable cookies in your browser will vary depending on the software that you are using.

Will we ever disclose your personal information to 3rd parties?

We will not divulge your personal information to 3rd parties unless we have either received your authorisation and instruction to do so or we a required to do so by law.

Telephone calls

You may call us, from the telephone number provided, regarding any of our products or services. All calls are recorded for training and monitoring purposes.