04/07/2008 - Service Update

We are currently experiencing exceptional levels of demand and wish to keep you, our intermediary customers, up-to-date with progress on submitted business: -

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Online Approval in Principle decisions
We are currently working on AIPs that were submitted on:-

Broker cases - Thursday July 3rd PM
Packager cases - Thursday July 3rd PM

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Online Application decisions
We are currently working on referred application decisions that were submitted on:-

Broker cases - Thursday July 3rd PM
Packager cases - Thursday July 3rd PM

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Cases Submitted & Accepted Online
We are currently working on cases that were submitted on:-

Broker cases - Thursday July 3rd
Packager cases - Thursday June 3rd

Broker - At the point of initial case review you will receive a call from our processing team who will outline your case requirements, these are then confirmed in writing to you. The case will then be processed to offer and completion as usual.

 

Packager - Processing will only begin when a fully packaged case (including valuation) is received.

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Post
We are currently working on post received on:

Broker cases - Thursday 3rd July
Packager cases - Thursday 3rd July 

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Case updates
From the point that the AIP or application is submitted, you can then obtain full updates via our online virtual office using your unique user id and password. Case status is clearly displayed in the table at the bottom of the page immediately following log on.

 

This is fully updated with progress including:-
•   When the initial assessment has commenced
•   Assessment completed
•   Valuation received
•   Offer
•   Funds released
•   Completion.

Please in the first instance login via your virtual office to check for individual case updates. If once you've checked the website, you still need to contact us, please contact your local business development manager in the first instance.

 

For tips on using your Virtual Office please click here.

 

Our service commitment
Bristol & West Mortgages is committed to delivering 1st class service and we will be providing regular updates both via this website and by email on our service position.